Kanzen Suite

Project Brief

Our client is an award winning SME focusing on call center, resource and IT management. Our client has been in the customer relationship industry for many years, with their collective experience. Their plan is to build a holistic and affordable CRM that suits local business.

Why? Hubspot and other CRM are too expensive and not all features are suitable to local Malaysian businesses.

We are tasked to develop a comprehensive CRM to cater to Malaysia's business needs, incorporating multi-tenant SaaS architecture, advanced workflow automation, and business process optimization.

This custom CRM development project demonstrates our expertise in building enterprise-level business automation platforms for Malaysian SMEs and corporations seeking alternatives to HubSpot, Salesforce, and other international CRM solutions. The same technical architecture, multi-tenant capabilities, and workflow automation features apply to businesses across various industries - from real estate agencies and insurance companies to manufacturing firms and professional services - all requiring tailored CRM solutions that align with local business practices and regulatory requirements.

The hustle and bustle

Project was completed in 12 months and launched in 9 months.

One of the biggest challenges that we faced during the development is the process of to understand how clients handle all his sales deals, tasks and client support tickets. After we have understood our client operation, our developers are able to build a product that suits client’s business needs and requirements.

Having weekly meet-ups with the client to ensure all scopes are aligned with what initially agreed. We also sort out uncertainties and obstacles during the development phase to improve the system along the way.

Our team are flexible in the development timeline to cope with their marketing plan.

The development Team helps to build a multi-tenancy system, which is the biggest challenge in database nowadays. The tech team ensures to fulfil the client's requirement on providing maximum security for the company's data.

This is not a common case in software development. To make this happen, our technical team has to put extra effort in advance management of the database.

Technical Architecture & Advanced Capabilities

Multi-Tenant SaaS Architecture: KanzenSuite was built with a sophisticated multi-tenant architecture that allows multiple businesses to use the platform while maintaining complete data isolation and security. This architecture is essential for SaaS platforms and business automation systems, ensuring scalability and cost-effectiveness for both providers and users.

Workflow Automation Engine: Our custom CRM includes an advanced workflow automation system that streamlines business processes, from lead qualification to customer support ticket management. This automation reduces manual work, improves response times, and ensures consistent service delivery - capabilities that benefit any business seeking to optimize their customer relationship management and internal operations.

Enterprise Security & Compliance: With robust security protocols, role-based access controls, and data encryption, KanzenSuite meets enterprise-level security standards. These features are crucial for businesses handling sensitive customer data and are particularly important for Malaysian companies requiring local data hosting and compliance with data protection regulations.

These technical capabilities - multi-tenant architecture, workflow automation, and enterprise security - represent core competencies essential for building custom CRM solutions, business automation platforms, and SaaS applications across various industries and business sizes.

Results & Business Impact

KanzenSuite successfully launched as a comprehensive CRM platform that addresses the specific needs of Malaysian businesses seeking affordable alternatives to international solutions like HubSpot and Salesforce. The platform demonstrates 60-70% cost savings compared to enterprise CRM licenses while providing tailored functionality for local business practices.

The multi-tenant architecture enables the platform to serve multiple business clients efficiently, creating a sustainable SaaS business model. The workflow automation features have significantly reduced manual processes for client businesses, improving operational efficiency and customer response times.

This project showcases our ability to build scalable, enterprise-level business automation solutions that can compete with international platforms while providing superior value and customization for Malaysian market requirements. The success of KanzenSuite validates our expertise in custom CRM development, multi-tenant SaaS platforms, and business process optimization for Malaysian SMEs and enterprises.