21 Factors to Consider When Hiring a Mobile App Development Company

author-thumbnailBy Kok WengPublished at 4 Aug, 2023

There is an app for everything these days.

In fact, mobile applications have developed into an integral component of our day-to-day activities— whether we use them for amusement, learning, productivity, health maintenance, or interacting with others.

According to Statista, the number of smartphone mobile network subscriptions worldwide reached almost 6.4 billion in 2022 and is forecast to exceed 7.7 billion by 2028.

It should, therefore, come as no surprise that a large number of companies and independent business owners are interested in mobile app development in order to communicate with their customers.

Nevertheless, the process of designing a mobile app is not straightforward. It calls for a significant amount of preparation in the form of planning, research, design, development, testing, and intentionality.

In addition to this, it is necessary to work with a group of knowledgeable and seasoned experts that are capable of managing both the technical and creative components of the project.

This is where competent professionals that develop mobile applications come in handy.

Such professionals typically work under a company that specialises in developing mobile applications and provides end-to-end solutions for producing mobile applications compatible with a variety of operating systems and hardware platforms.

They are able to develop high-quality apps that are in line with the requirements and expectations of the client because they possess the technical skills, resources, tools, and processes necessary to do so.

But how exactly does one go about picking the most suitable mobile app development company for an app development endeavour? Before deciding to hire one, what are the aspects that you need to take into consideration? How can you make sure that you get the most out of both the money and the time that you spend?

This article seeks to serve as a guide to help you to better assess any candidate mobile app company's capabilities, reputation, portfolio, methods, communication, and price quotations.

Hopefully, by the end of the article, you’ll be equipped to confidently select the most qualified mobile app developer for your business. So, without further ado, let’s delve in!

What does a Mobile App Development Company do?

Mobile app development companies principally specialise in the design and construction of mobile applications for various operating systems, including iOS and Android.

They collaborate closely with customers to gain an understanding of their requirements, formulate an all-encompassing app development strategy, and carry out the process of app development.

A mobile app development business covers every part of the app development lifecycle, from the creation of wireframes and prototypes through the coding of the app, the testing of the app, and finally the launch of the app.

The importance of choosing the right mobile app development company

Choosing the right mobile app development company can and will have a profound impact on the success of your app and, by extension, your business.

A skilled and experienced team will translate your app idea into reality, meeting your expectations and ensuring a smooth user experience.

Also read: Pros And Cons Of Mobile App Development For Your Business

Key factors to consider when choosing a mobile app development company

As you’re evaluating different mobile app development company candidates, consider carefully sieving them through the metrics below:

1. The company's experience and expertise

The past experience and expertise of a mobile app development company will play a vital role in the success of your project. Look for a company that has a proven track record of developing high-quality apps similar to what you have in mind.

Furthermore, they should be well-versed in the latest app development trends and technologies.

Expertise in specific technologies and platforms

Ensure that the company is proficient in the specific technologies and platforms you want your app to run on— whether iOS, Android, or cross-platform development. Specialisation in these areas will ensure that your app is optimised for performance and the user experience on the targeted devices.

2. Client reviews and testimonials

Reviews and testimonials from past clients provide valuable insights into the company's performance and the satisfaction of its clients. Ensure to thoroughly check online platforms and review websites to gauge the overall reputation of the company and the feedback from its previous customers.

3. The company's app development process

It's crucial to fully comprehend the company's app development processes. The two main approaches are the agile methodology and the traditional waterfall approach. Agile allows for flexibility and incremental development, while the waterfall method follows a linear path.

Assess how the company executes either approach as you consider which approach aligns better with your project requirements.

4. Team composition

A mobile app development company is only as good as its team. Ensure to investigate the skills and experience of the app developers and designers working for the company.

You can easily do this by checking the company’s LinkedIn page and clicking on its employees’ profiles to assess their technical competencies. Remember, a competent team with diverse talents can deliver a feature-rich and visually appealing app.

5. Industry specialisation

Look for companies with experience in your specific industry. Familiarity with your industry's nuances and target audience can lead to better app solutions and a deeper understanding of your needs.

6. Customisation and creativity

Every app has its own unique requirements. Ensure the company can tailor the app to meet your specific needs and add creative inputs to make your app stand out from the competition.

7. Timeframe and deadline management

Setting realistic project timelines and meeting deadlines is critical for the success of your app. Confirm that the company has a solid reputation for delivering projects on time without compromising quality.

8. Communication and collaboration

Clear communication and efficient collaboration are essential for a smooth app development process. Inquire about the company's communication channels, frequency of updates, and collaboration tools they utilise to keep you informed and engaged.

9. Budget and pricing

Understand the company's pricing structure and ensure it is transparent, with no hidden costs that might surprise you later. Clarify payment terms and discuss budget-related concerns upfront.

10. Quality assurance and testing

The company should have robust quality assurance (QA) and testing strategies in place to ensure your app performs flawlessly and is free from bugs or glitches. A mobile app development company with state-of-the-art QA strategies typically demonstrates a commitment to delivering high-quality products whilst ensuring security and data protection.

11. Post-launch support and maintenance

An app requires ongoing support and updates after its launch. Check if the company offers post-launch support and maintenance plans to keep your app running smoothly. Furthermore, post-launch support and maintenance always come in handy to ensure your mobile application remains secure and up-to-date to improve SEO rankings and ensure customer satisfaction.

12. Security and data protection

User data security management should be a core tenet when scouting a mobile app development company. By prioritising user data privacy and security, you can prevent legal and reputational damage in the long run.

So, ensure the company uses advanced data security practices and takes the necessary measures to safeguard user data whilst complying with data protection regulations like GDPR for users in European countries.

13. Intellectual property rights

Clarify the ownership of the app's source code and design. Additionally, consider signing non-disclosure agreements (NDAs) to protect your confidential information.

14. Scalability and future-proofing

A successful app should be able to handle increased usage and future updates. This is an important consideration as app usage can be unpredictable, especially if your app blows up in popularity. So, check if the company focuses on scalability and considers future enhancements.

15. User experience (UX) and User interface (UI) design

A great app not only looks appealing but also provides an intuitive and user-friendly experience. Prioritise companies that excel in UX and UI design.

16. App performance and loading speed

It is imperative to ensure that your app performs well and loads quickly on various devices. This might help reduce bounce rates and user dissatisfaction. So, ensure the company you chose employs advanced optimisation strategies to maintain optimal app performance whilst catering to different hardware and network conditions.

17. Integration capabilities

Consider the company's ability to integrate your app with third-party services and APIs. This ability will be useful when you choose to expand your app's functionality and user experience.

18. Transparency and reporting

Regular updates and progress reports are crucial for you to stay informed about the project's status. Partner with a company that maintains transparency and values client feedback.

19. Project ownership and communication

Clarify who will own the app's code and design once the project is completed. Also, establish clear communication channels for any inquiries or concerns.

20. Legal and contractual obligations

Review the contract terms and conditions thoroughly before finalising the deal. This will help you avoid any disputes regarding intellectual property or even payment schedules. Ensure to seek out good legal advice to ensure your interests are protected.

21. Awards and recognition

Please take into account any acknowledgements or awards that the company may have received for the apps that it has developed. This can indicate the company's commitment to excellence and innovation.

How much does it cost to hire a Mobile App Development Company?

The precise cost of hiring a mobile app development company varies depending on various factors, such as the complexity of the project, app features, platform(s) supported, and additional services required.

Nonetheless, it's important to discuss your budget and project requirements with the company to get an accurate cost estimate. Remember, investing in a reliable and experienced company may be more expensive initially but can save you time, money, and frustration in the long run.

Also read: Mobile App Development Cost Estimate in Malaysia (2023)


Hiring the right mobile app development company is a crucial decision that can greatly impact the success of your app. If you take into account all of the aforementioned 21 aspects, you will be able to make an educated decision and select a business that is congruent with the requirements, goals, and finances of your company.

Keep in mind that you need to conduct extensive research and evaluate each company on the basis of their experience, expertise, communication, and ability to deliver high-quality apps.

If you're interested in exploring more about our web and mobile app development services, don't hesitate to leave your contact information here. As a leading web and mobile app development company in Malaysia, we can help bring your app concept to life to accomplish your business goals!

Contact us now!

About Author

Kok Weng

Kok Weng Kong is a tech enthusiast and problem-solving expert with a passion for technology and innovation. As the Founder & CEO of Techies App Technologies Sdn. Bhd., he specializes in building beautiful web and mobile applications and providing branding and marketing solutions for businesses. With a background in Information Technology and extensive experience in the industry, Kok Weng Kong excels in creating innovative solutions for various tech challenges.


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